RETURN & REFUND
1. Not Happy with Your Order
If you are not happy with your purchase, please contact us by sending an email to [email protected]. Our customer service team will review your request and send out further instructions.
2. Damaged or Low-Quality Items
If the product is defective or does not properly function as advertised, please kindly reach out to us via [email protected],
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Ideally, the items should be photographed on a flat surface, with the tag and error clearly displayed.
Caution: This warranty only covers manufacturing defects and does not cover:
– Damage caused by accident
– Improper care
– Normal wear and tear
– Break down of colors and materials due to sun exposure for a long time
– Aftermarket modification
Note: Our policy may last 14 days from the arrival date. If 14 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
3. Did not receive your product
If tracking status changed to Delivered Successfully, but you didn’t receive it, you should do as steps below:
- Check your front door’s camera
- Check your mailbox
- Ask your neighbors (if your house is right next to the neighbor’s house)
- Contact with USPS/UPS first. Because it might be an early tracking scan, and your items will arrive the next day.
If something still goes wrong, send us an email to [email protected] to discuss more.
4. Wrong Address – Delivery Failed
Once item(s) is shipped, we can not change the address. If you fill wrong address when placing an order, we don’t accept any return/refund/reship, because those are made-to-order products, and we do not re-stock them. When an order is resent to us, we will donate them to non-profit organizations.
Please be responsible for your address, and consider before purchase.
5. Wrong Size
As written above, our products are made-to-order, so they’re unique. We don’t accept any return and refund for these cases (because even we receive your return, we can not sell it to other customers). Please check the size chart carefully before placing your order. We put the size chart clearly on both every Product page, Header menu, and Footer menu.
If you chose the wrong size, please send us an email within 6 hours of placing the order. We will try to help you to change it to the correct size before put in the production line. After 6 hours, we can’t help you.